I often get inspiration for my lawn care business by observing the ways other businesses market their goods and services.
In fact, I am writing this blog post from one of my favorite restaurants – Chik-fil-A. Chik-fil-A does an outstanding job of marketing. Sure, their advertising is great. We’ve all seen the huge billboards with the two cows painting a funny sign that says: “EAT MOR CHIKIN!” However, marketing is more than advertisements on billboards. Marketing includes the way Chik-fil-A actually runs their business on a day-to-day basis. Their restaurants are always clean, their staff is always friendly, the food is always good, and the waffle fries are almost always hot.
As I walked into Chik-fil-A about 10 minutes ago (laptop bag slung over my shoulder) I was greeted by the cashier. There was eye-to-eye contact and she seemed genuinely pleased to take my order. I was treated like a human being and not just some annoying customer. Whether she knows it or not, the cashier is one of the most important pieces in Chik-fil-A’s marketing strategy. Her attitude ultimately determines how likely I am to return to the resturaunt and eat mor chikin.
Today, Chik-fil-A’s marketing efforts are in stark contrast to another business I passed on my way across the parking lot a few minutes ago. A hair cutting place is running a promotion in the parking lot. Someone dressed as a clown is wandering up and down the sidewalk and several of the hair cutters are waiving a “NO WAITING” sign signaling to passers-by that they can come in for an immediate haircut. Now, this is a great strategy since LOTS of families are out this weekend buying new clothes and supplies for their school children. It’s a great time to get a back-to-school haircut.
The sad thing about the hair cutting place’s marketing strategy is that the haircutters could not look more disgusted with the fact that they have to be outside trying to drum up business. As I walked by, not a single hair cutter made eye contact or even smiled in my direction. Their body language and facial expressions were so pathetic that I was certainly not inspired to go inside to get my hair cut (even though I need it). Who wants to get a hair cut from some cranky hair cutter with a bad attitude and a pair of sharp scissors? I am sure they have all had a long day standing in the blazing sun but, for gosh sakes, even the clown didn’t look happy.
There’s nothing more depressing than a sad clown.
If you are looking for marketing ideas for your lawn care business, take a lesson from Chik-fil-A. You are your own best marketing asset. Your attitude and the way you make your customers feel will determine if they continue to do business with you. If you are surly, cantankerous, and have a bad attitude about your work, your customers will look elsewhere for their lawn care service. However, if you present a knowledgeable and pleasant attitude, your customers will readily hire you for all their lawn care and landscaping work and tell all their friends about your lawn care business.
Given the choice, most customers will choose a funny cow over a sad clown every time.
Well, my chicken sandwich is finished, the last two waffle fries are cold, and I’ve just refilled my Mello Yello. In closing, I just want to say that I am with: www.StartALawnCareBusiness.com We are sincere about wanting your business and wanting you to purchase our Start A Lawn Care Business program. We feel we have put together the best lawn care business course available for guys, like you, who are trying to start your lawn care business and make it a success. We have been in the industry for nearly 20 years and it is our goal to give you a GREAT product at a GREAT price.
So, if you are trying to make your lawn care business a success, take a look at our main website and consider purchasing our lawn care business package. It includes lawn care business strategy guides, business manuals, equipment reviews, video tutorials, and the complete line of estimating software. http://www.StartALawnCareBusiness.com